Sunday, November 14, 2010

Apple Customer Service: A+

Call failed. Searching...searching...searching..

That about sums up my experience with my iPhone 4 over the last three weeks. Absolutely infuriating. Needless to say I was just about ready to flush the damn thing down the toilet this weekend. It is probably the most frustrating thing in the world to be on a phone call, in mid-sentence and then here the annoying "beep beep beep" in your ear because your phone thought it was located under a rock at the core of the earth without cell phone reception.

The icing on the cake was last night when I went to take a picture in a low light setting and the flash conveniently flashed and turned off prior to the picture being taken. Great. Now the camera didn't feel like synchronizing with the flash. So in the midst of dropping F-bombs at Champ's while watching the Habs game, I went on Safari and booked myself an appointment at the Apple Store downtown on St.Catherine for this morning.

Apart from that store being a zoo and it being 95 degrees I have to give Apple a pat on the back for giving me a brand new phone without asking me for my left arm. The "genius" at the genius bar showed me the number of dropped calls I had in the last week and confirmed that my camera flash was a hardware problem and off he went to get me a brand spanking new phone.

Obviously no phone is perfect and despite the fact that there are fewer problems with the iPhone 4 than its previous counterpart, I have had my fair amount issues with Apple's new gem. In any event, I have to give their customer service an A+ grade for dealing with their customers in manner that makes them want to come back and buy another apple product.

So this new phone...so far so good...

1 comment:

  1. At least you have an iPhone 4. I still have the first version that ever came out. My map only shows me the little blue dot and the red pin, with nothing but a grey grid in the background. So I drive/walk around aimlessly trying to get my blue dot somehow closer to the red pin, even if it means turning down a one way street. I also have to wait 3 minutes for my safari to load, so by the time I've googled a picture of Ryan Reynolds to show my friend so she knows who he is, someone else has already pulled it up on their smartphone and then moment has passed.

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